SERVICOM Unit — FCAIB
Service Compact with All Nigerians — our commitment to excellent service delivery.
What is SERVICOM?
SERVICOM (Service Compact with All Nigerians) is a social contract between the Federal Government of Nigeria and the people of the country. It is designed to promote effective, efficient, transparent, and timely service delivery across government agencies. The Federal College of Agriculture, Ibadan established its SERVICOM Unit to ensure quality service to students, staff, and stakeholders while addressing their concerns and feedback.
SERVICOM at a Glance
Federal Mandate
Govt. Service Compact
Quality Assurance
Service delivery monitoring
Complaints Redress
Voice your concerns
Commitment to Service Excellence
The SERVICOM Unit at FCAIB is guided by these core objectives
Deliver services in a transparent, prompt, and courteous manner
Provide accurate information through effective communication
Ensure efficient service delivery devoid of undue delay
Offer special consideration to individuals with special needs
Monitor service quality standards across the institution
Create an effective complaints handling and redress mechanism
Promote continuous improvement in service delivery
How We Are Organized
The SERVICOM Unit operates under a structured framework to ensure accountability
Focal Officer
Leads the SERVICOM Unit under the Office of the Provost
Desk Officer
Manages day-to-day operations and reporting
Complaints Committee
Handles complaints and ensures redress
Contact SERVICOM
Have a concern or feedback about service delivery? Reach out to us.
fcaibservicom@fcaib.edu.ng
Phone
09138589006
09138589006
Office
Deputy Provost's Office Complex, beside Health Centre Building
Report a Concern
Your feedback helps us improve service delivery at FCAIB. Do not hesitate to reach out if you have a concern, complaint, or suggestion.